Shipping Methods and Rates:

We offer standard shipping methods with the flat rate: $4.99 per order. Total shipping rates are calculated at checkout

Order Processing/Handling Times:

We process and ship orders within 1-3 business days, Monday through Friday, excluding holidays.

Order Tracking Times:

You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 3 days for the carrier to scan your package into their system.

Estimated Shipping Times:

Returns and Exchanges:

We want you to be completely satisfied with your purchase, and we accept returns and exchanges within 10 days of the purchase date. Please see our Returns and Exchanges page for more information about our policies and procedures here: Return & refund policy

Return & Refund Policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us first at cs@firverprints.com to receive confirmations and return guide.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 3501 Jack Northrop Ave Hawthorne, CA 90250, USA

You can always contact us for any return question at cs@firverprints.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Personalized items cannot be returned. If the personalized items got faulty, wrong size or design which cause by us. Please contact us immediately at cs@firverprints.com and you are going to receive the replacement items without any fee.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cs@firverprints.com.

Fiverprints LLC

Email:cs@firverprints.com
Head office: 289 Khuat Duy Tien Street, Trung Hoa Ward, Cau Giay District, Hanoi 100000,Vietnam
Main office: 3501 Jack Northrop Ave Hawthorne, CA 90250, USA
Phone: +1(707) 414-8189
Delaware state business registration number: 4586092
EIN VAT: 35-2702324